SOCIAL MEDIA AND CRISIS COMMUNICATION

Social Media and Crisis Communication provides a unique and timely contribution to
the fi eld of crisis communication by addressing how social media is infl uencing the
practice of crisis communication. The book, with a collection of chapters contributed
by leading communication researchers, covers the current and emerging interplay of
social media and crisis communication, recent theories and frameworks, overviews of
dominant research streams, applications in specifi c crisis areas, and future directions.
Both the theoretical and the practical are discussed, providing a volume that
appeals to both academic- minded readers and professionals at the managerial,
decision- making level. The audience includes public relations and corporate
communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments,
and business leaders who make strategic business communication planning. No
other volume has provided the overarching synthesis of information regarding the
fi eld of crisis communication and social media that this book contains. Incorporated in this volume is the recent social- mediated crisis communication model
developed by the editors and their co- authors, which serves as a framework for
crisis and issues management in a rapidly evolving media landscape.